ICANN Contractual Compliance Dashboard for February 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | February 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 66 | 50 |
| CEO CERTIFICATION | 5 | - |
| CUSTOMER SERVICE | 40 | 14 |
| DATA ESCROW | 13 | - |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 1 | 1 |
| DOMAIN DELETION | 67 | 48 |
| DOMAIN RENEWAL | 62 | 51 |
| FAILURE TO NOTIFY | 3 | 1 |
| PRIVACY/PROXY | 4 | 4 |
| REGISTRAR CONTACT | 17 | 6 |
| REGISTRAR INFO SPEC | 10 | 6 |
| TRANSFER | 438 | 203 |
| Uniform Domain-Name Dispute-Resolution | 17 | 13 |
| WHOIS FORMAT | 111 | 113 |
| WHOIS INACCURACY breakdown in italics | 2916 | 1607 |
| Quality Review | - | - |
| Bulk Submission | 762 | 51 |
| Individual Submission | 2154 | 1191 |
| Accuracy Reporting System | - | 365 |
| WHOIS Service Level Agreements | 37 | 32 |
| WHOIS UNAVAILABLE | 35 | 31 |
| Total | 3842 | 2180 |
Compliance Process Volume & Turnaround Time
| February 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 2290 | 12.9 |
| Volume 2nd Notice Sent | 304 | 6.2 |
| Volume 3rd Notice Sent | 35 | 10.0 |
| Volume Breach | 1 | 51.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,925 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | February 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 12 | 11 |
| Bulk Registration Data Access | 3 | - |
| CODE OF CONDUCT | 39 | - |
| MONTHLY REPORT | 26 | - |
| REGISTRY DATA ESCROW | 5 | - |
| REGISTRY OTHER | 11 | 6 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 9 | 1 |
| Registration Restrictions Dispute Resolution Procedure | 3 | 2 |
| Service Level Agreement | 1 | 1 |
| Uniform Rapid Suspension | 2 | 1 |
| ZONE FILE ACCESS | 27 | 15 |
| Total | 138 | 37 |
Compliance Process Volume & Turnaround Time
| February 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 93 | 7.5 |
| Volume 2nd Notice Sent | 16 | 6.5 |
| Volume 3rd Notice Sent | 4 | 5.7 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 124 | ||
Complaint Volume & Closure Rate
Volume Trend
| Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 |
| 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 |
Total Volume
| Counts | January 2017 | February 2017 |
|---|---|---|
| Total New | 3,517 | 3,980 |
| Total Closed | 5,223 | 4,049 |
Closure Rates
| Stage | January 2017 | February 2017 |
|---|---|---|
| Received All Target ≥ 55% | 72% | 60% |
| Current Month | 55% | 39% |
| Before 1st Inquiry / Notice | 44% | 33% |
| Before 2nd Inquiry / Notice | 26% | 22% |
| Before 3rd Inquiry / Notice | 2% | 4% |
ICANN Staff Average Turnaround Time
| Measures | January 2017 | February 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.1 | 1.4 |
| 2nd WIP | 2.2 | 2.4 |
| 3rd WIP | 3.0 | 2.9 |
| Formal Notices | 0.9 | 0.4 |
Contractual Compliance Overall Process Turnaround Time
| Measures | January 2017 | February 2017 |
|---|---|---|
| Received to Closed | 14 | 18 |
Note: Average Turnaround Time is shown in business days.