ICANN Contractual Compliance Metrics March 2021 to February 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	MAR 21	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	Average
Received Abuse Complaints	273	305	281	309	249	284	295	286	294	278	273	307	286
Complaint Categories
Pharming, phishing	110	142	109	133	105	110	119	130	127	131	105	153	123
Malware, botnet	37	50	32	39	30	29	31	44	36	40	44	49	38
Spam	64	78	62	67	53	60	79	74	66	68	53	61	65
Counterfeiting	32	35	48	55	29	40	44	54	53	46	35	46	43
Fraudulent, deceptive practices	162	187	163	180	158	179	174	174	180	168	148	170	170
Pharmaceutical	17	9	23	16	21	26	22	14	28	20	16	8	18
Trademark or copyright infringement	102	100	92	117	73	92	103	115	116	103	107	113	103
Abuse contact / procedures information	50	77	44	47	52	46	65	53	49	52	45	57	53
Other	61	63	68	62	58	58	65	59	60	43	55	56	59

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	MAR 21	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	Average	%
Closed Abuse Complaints	270	134	253	404	574	519	346	309	276	213	324	309	328	100%
Closed as Invalid	235	117	241	375	540	452	270	255	234	190	267	266	287	87%
Sent to Registrar	36	17	12	33	34	67	76	54	42	23	57	43	41	13%
By Complaint Category
Pharming, phishing
Closed as Invalid	106	68	91	156	237	174	108	114	109	92	113	129	125	89%
Sent to Registrar	17	8	4	14	11	26	28	20	11	11	21	17	16	11%
Malware, botnet
Closed as Invalid	42	21	27	49	76	50	33	36	39	24	46	50	41	93%
Sent to Registrar	5	2	-	3	-	3	3	1	2	3	5	4	3	7%
Spam
Closed as Invalid	68	30	59	86	123	103	77	63	60	52	57	57	70	93%
Sent to Registrar	4	3	1	3	2	6	11	7	1	1	10	6	5	7%
Counterfeiting
Closed as Invalid	32	23	26	42	100	58	46	46	43	31	40	36	44	90%
Sent to Registrar	5	1	2	5	4	11	8	8	5	2	7	3	5	10%
Fraudulent, deceptive practices
Closed as Invalid	139	77	140	221	315	286	168	159	149	110	156	138	172	89%
Sent to Registrar	20	6	8	17	14	38	40	25	18	11	33	22	21	11%
Pharmaceutical
Closed as Invalid	12	9	4	17	33	25	28	7	24	9	16	11	16	80%
Sent to Registrar	5	-	-	1	3	15	6	7	8	1	3	1	4	20%
Trademark or copyright infringement
Closed as Invalid	69	46	85	104	190	133	101	94	95	62	100	95	98	85%
Sent to Registrar	14	6	9	15	11	25	35	19	19	10	26	19	17	15%
Abuse contact / procedures information
Closed as Invalid	50	29	48	75	82	81	60	57	46	36	49	54	56	93%
Sent to Registrar	1	3	1	5	6	7	9	4	2	-	2	3	4	7%
Other
Closed as Invalid	51	23	45	74	122	97	58	53	46	31	47	52	58	89%
Sent to Registrar	1	1	1	4	6	14	12	11	10	3	12	4	7	11%