ICANN Contractual Compliance Metrics April 2021 to March 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	Average
Received Abuse Complaints	305	281	309	249	284	295	286	294	278	273	307	353	293
Complaint Categories
Pharming, phishing	142	109	133	105	110	119	130	127	131	105	153	129	124
Malware, botnet	50	32	39	30	29	31	44	36	40	44	49	34	38
Spam	78	62	67	53	60	79	74	66	68	53	61	65	66
Counterfeiting	35	48	55	29	40	44	54	53	46	35	46	42	44
Fraudulent, deceptive practices	187	163	180	158	179	174	174	180	168	148	170	167	171
Pharmaceutical	9	23	16	21	26	22	14	28	20	16	8	13	18
Trademark or copyright infringement	100	92	117	73	92	103	115	116	103	107	113	168	108
Abuse contact / procedures information	77	44	47	52	46	65	53	49	52	45	57	34	52
Other	63	68	62	58	58	65	59	60	43	55	56	43	58

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	Average	%
Closed Abuse Complaints	134	253	404	574	519	346	309	276	213	324	309	367	336	100%
Closed as Invalid	117	241	375	540	452	270	255	234	190	267	266	305	293	87%
Sent to Registrar	17	12	33	34	67	76	54	42	23	57	43	62	43	13%
By Complaint Category
Pharming, phishing
Closed as Invalid	68	91	156	237	174	108	114	109	92	113	129	110	125	88%
Sent to Registrar	8	4	14	11	26	28	20	11	11	21	17	28	17	12%
Malware, botnet
Closed as Invalid	21	27	49	76	50	33	36	39	24	46	50	32	40	95%
Sent to Registrar	2	-	3	-	3	3	1	2	3	5	4	3	2	5%
Spam
Closed as Invalid	30	59	86	123	103	77	63	60	52	57	57	63	69	93%
Sent to Registrar	3	1	3	2	6	11	7	1	1	10	6	6	5	7%
Counterfeiting
Closed as Invalid	23	26	42	100	58	46	46	43	31	40	36	45	45	88%
Sent to Registrar	1	2	5	4	11	8	8	5	2	7	3	13	6	12%
Fraudulent, deceptive practices
Closed as Invalid	77	140	221	315	286	168	159	149	110	156	138	156	173	89%
Sent to Registrar	6	8	17	14	38	40	25	18	11	33	22	37	22	11%
Pharmaceutical
Closed as Invalid	9	4	17	33	25	28	7	24	9	16	11	14	16	80%
Sent to Registrar	-	-	1	3	15	6	7	8	1	3	1	1	4	20%
Trademark or copyright infringement
Closed as Invalid	46	85	104	190	133	101	94	95	62	100	95	136	103	84%
Sent to Registrar	6	9	15	11	25	35	19	19	10	26	19	30	19	16%
Abuse contact / procedures information
Closed as Invalid	29	48	75	82	81	60	57	46	36	49	54	38	55	93%
Sent to Registrar	3	1	5	6	7	9	4	2	-	2	3	7	4	7%
Other
Closed as Invalid	23	45	74	122	97	58	53	46	31	47	52	50	58	89%
Sent to Registrar	1	1	4	6	14	12	11	10	3	12	4	4	7	11%