ICANN Contractual Compliance Metrics April 2021 to March 2022

Top Five Registrar and Registry Complaints by Volume

Registrar	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	% of Total Received
Received	3320	2092	907	1359	798	918	1217	826	827	734	1925	1114
Top 5 Complaint Types*
Transfer	2451	1401	271	446	205	189	159	170	159	146	148	150	37%
Abuse	305	281	309	249	284	295	286	294	278	273	307	353	22%
Registrar Data Escrow	22	45	42	186	31	176	439	86	162	39	1218	378	18%
Registration Data Inaccuracy	131	80	109	108	116	96	177	150	79	126	65	36	8%
Domain Renewal/Redemption	228	141	77	66	71	56	61	58	55	50	61	58	6%

* Top Five Complaint Types make up at least 90% of Received Complaints

Registry	APR 21	MAY 21	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	% of Total Received
Received	167	115	144	137	102	98	68	89	64	82	133	126
Top 5 Complaint Types*
Zone File Access	71	51	112	36	39	28	39	69	32	50	59	36	47%
Registry Data Escrow	74	45	20	83	51	43	17	-	25	14	63	68	38%
Abuse Contact Data	6	7	2	8	7	18	4	5	2	6	4	4	6%
Code of Conduct	10	4	3	3	3	4	4	3	5	4	-	12	4%
Generic Registry	6	6	5	5	1	2	3	9	-	4	5	1	4%

* Top Five Complaint Types make up at least 90% of Received Complaints

Explanations of Obligations Addressed within each Complaint Type (and source of obligation):

Transfer: Registrar requirements related to the transferring of domain names from one registrar to another, and to modifying Registrant information (Transfer Policy)

Abuse: Registrar obligations to investigate and respond to abuse reports, maintain abuse reports records and provide them to ICANN, and publish abuse contacts and description of abuse procedures on the registrar's website (Registrar Accreditation Agreement (RAA) Section 3.18))

Registration Data Inaccuracy: Registrar requirements to take reasonable steps to investigate and correct claimed Whois inaccuracies (RAA Section 3.7.8) and comply with validation/verification requirements (RAA Whois Accuracy Program Specification (“WAPS”))

Domain Renewal/Redemption: Registrar requirements related to the renewal/redemption of domain names, providing notice to registrants regarding domain name expirations, and providing domain renewal information on the registrar's website and in its registration agreement (Expired Registration Recovery Policy and Expired Domain Deletion Policy)

Registrar Data Escrow: Registrar requirement to escrow generic top-level domain (gTLD) registration data on a schedule, under the terms, and in a format specified by ICANN (RAA Section 3.6)

Registry Data Escrow: Registry requirement to comply with the registry data escrow procedures (Registry Agreement (RA) Section 2.3 and Specification 2)

Zone File Access: Registry requirement to provide third-party zone file access (RA Specification 4, Section 2.1)

Abuse Contact Data: Registry requirement to publish on its website abuse contact details, including a valid email, mailing address, and primary contact for handling inquiries related to malicious conduct in the top-level domain (TLD) (RA Specification 6, Section 4.1)

Generic Registry: Any registry requirement in the relevant RA or Consensus Policy with no dedicated complaint form. A requirement will not have a dedicated complaint form if, historically, the number of complaints received pertaining to the requirement has been very low (sometimes non-existent).

Code of Conduct: Registry requirement to abide by the Code of Conduct established in their RA which includes conducting internal reviews at least once per calendar year to ensure compliance with the Code of Conduct (Specification 9).