ICANN Contractual Compliance Metrics June 2021 to May 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	Average
Received Abuse Complaints	309	249	284	295	286	294	278	273	307	353	251	282	288
Complaint Categories
Pharming, phishing	133	105	110	119	130	127	131	105	153	129	135	126	125
Malware, botnet	39	30	29	31	44	36	40	44	49	34	27	36	37
Spam	67	53	60	79	74	66	68	53	61	65	67	57	64
Counterfeiting	55	29	40	44	54	53	46	35	46	42	34	38	43
Fraudulent, deceptive practices	180	158	179	174	174	180	168	148	170	167	138	157	166
Pharmaceutical	16	21	26	22	14	28	20	16	8	13	10	12	17
Trademark or copyright infringement	117	73	92	103	115	116	103	107	113	168	91	83	107
Abuse contact / procedures information	47	52	46	65	53	49	52	45	57	34	52	40	49
Other	62	58	58	65	59	60	43	55	56	43	43	52	55

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	JUN 21	JUL 21	AUG 21	SEP 21	OCT 21	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	Average	%
Closed Abuse Complaints	404	574	519	346	309	276	213	324	309	367	289	265	350	100%
Closed as Invalid	375	540	452	270	255	234	190	267	266	305	223	224	300	86%
Sent to Registrar	33	34	67	76	54	42	23	57	43	62	66	41	50	14%
By Complaint Category
Pharming, phishing
Closed as Invalid	156	237	174	108	114	109	92	113	129	110	126	92	130	87%
Sent to Registrar	14	11	26	28	20	11	11	21	17	28	29	23	20	13%
Malware, botnet
Closed as Invalid	49	76	50	33	36	39	24	46	50	32	27	29	41	93%
Sent to Registrar	3	0	3	3	1	2	3	5	4	3	2	5	3	7%
Spam
Closed as Invalid	86	123	103	77	63	60	52	57	57	63	58	48	71	92%
Sent to Registrar	3	2	6	11	7	1	1	10	6	6	12	6	6	8%
Counterfeiting
Closed as Invalid	42	100	58	46	46	43	31	40	36	45	28	32	46	88%
Sent to Registrar	5	4	11	8	8	5	2	7	3	13	6	1	6	12%
Fraudulent, deceptive practices
Closed as Invalid	221	315	286	168	159	149	110	156	138	156	122	133	176	88%
Sent to Registrar	17	14	38	40	25	18	11	33	22	37	29	14	25	12%
Pharmaceutical
Closed as Invalid	17	33	25	28	7	24	9	16	11	14	10	6	17	81%
Sent to Registrar	1	3	15	6	7	8	1	3	1	1	3	0	4	19%
Trademark or copyright infringement
Closed as Invalid	104	190	133	101	94	95	62	100	95	136	87	55	104	83%
Sent to Registrar	15	11	25	35	19	19	10	26	19	30	31	17	21	17%
Abuse contact / procedures information
Closed as Invalid	75	82	81	60	57	46	36	49	54	38	43	37	55	93%
Sent to Registrar	5	6	7	9	4	2	0	2	3	7	2	4	4	7%
Other
Closed as Invalid	74	122	97	58	53	46	31	47	52	50	32	37	58	88%
Sent to Registrar	4	6	14	12	11	10	3	12	4	4	13	1	8	12%