ICANN Contractual Compliance Metrics July 2021 to June 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 Average
Received Abuse Complaints249284295286294278273307353251282299288
Complaint Categories
Pharming, phishing105110119130127131105153129135126172129
Malware, botnet30293144364044493427363136
Spam53607974666853616567576464
Counterfeiting29404454534635464234383541
Fraudulent, deceptive practices158179174174180168148170167138157158164
Pharmaceutical2126221428201681310121517
Trademark or copyright infringement7392103115116103107113168918394105
Abuse contact / procedures information52466553495245573452403548
Other58586559604355564343524853

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 Average %
Closed Abuse Complaints574519346309276213324309367289265295341100%
Closed as Invalid54045227025523419026726630522322423928985%
Sent to Registrar3467765442235743626641565215%
By Complaint Category
Pharming, phishing
Closed as Invalid237174108114109921131291101269213712886%
Sent to Registrar1126282011112117282923252114%
Malware, botnet
Closed as Invalid7650333639244650322729263993%
Sent to Registrar03312354325237%
Spam
Closed as Invalid123103776360525757635848546892%
Sent to Registrar26117111066126768%
Counterfeiting
Closed as Invalid10058464643314036452832284488%
Sent to Registrar41188527313615612%
Fraudulent, deceptive practices
Closed as Invalid31528616815914911015613815612213313216987%
Sent to Registrar1438402518113322372914222513%
Pharmaceutical
Closed as Invalid3325287249161114106161781%
Sent to Registrar3156781311303419%
Trademark or copyright infringement
Closed as Invalid1901331019495621009513687557410282%
Sent to Registrar1125351919102619303117232218%
Abuse contact / procedures information
Closed as Invalid8281605746364954384337335193%
Sent to Registrar67942023724547%
Other
Closed as Invalid12297585346314752503237485688%
Sent to Registrar614121110312441317813%