ICANN Contractual Compliance Metrics November 2021 to October 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	JUN 22	JUL 22	AUG 22	SEP 22	OCT 22	Average
Received Abuse Complaints	294	278	273	307	353	251	282	299	306	355	344	346	307
Complaint Categories
Pharming, phishing	127	131	105	153	129	135	126	172	164	158	154	155	142
Malware, botnet	36	40	44	49	34	27	36	31	35	39	34	40	37
Spam	66	68	53	61	65	67	57	64	76	70	83	102	69
Counterfeiting	53	46	35	46	42	34	38	35	47	42	43	43	42
Fraudulent, deceptive practices	180	168	148	170	167	138	157	158	161	205	188	165	167
Pharmaceutical	28	20	16	8	13	10	12	15	26	13	5	14	15
Trademark or copyright infringement	116	103	107	113	168	91	83	94	98	141	114	113	112
Abuse contact / procedures information	49	52	45	57	34	52	40	35	28	46	53	30	43
Other	60	43	55	56	43	43	52	48	55	54	44	47	50

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	NOV 21	DEC 21	JAN 22	FEB 22	MAR 22	APR 22	MAY 22	JUN 22	JUL 22	AUG 22	SEP 22	OCT 22	Average	%
Closed Abuse Complaints	276	213	324	309	367	289	265	295	279	371	337	378	309	100%
Closed as Invalid	234	190	267	266	305	223	224	239	228	291	282	310	255	83%
Sent to Registrar	42	23	57	43	62	66	41	56	51	80	55	68	54	17%
By Complaint Category
Pharming, phishing
Closed as Invalid	109	92	113	129	110	126	92	137	125	129	112	130	117	82%
Sent to Registrar	11	11	21	17	28	29	23	25	27	48	32	33	25	18%
Malware, botnet
Closed as Invalid	39	24	46	50	32	27	29	26	28	38	29	39	34	92%
Sent to Registrar	2	3	5	4	3	2	5	2	4	4	1	5	3	8%
Spam
Closed as Invalid	60	52	57	57	63	58	48	54	63	66	79	104	63	91%
Sent to Registrar	1	1	10	6	6	12	6	7	8	8	2	6	6	9%
Counterfeiting
Closed as Invalid	43	31	40	36	45	28	32	28	34	37	36	41	36	86%
Sent to Registrar	5	2	7	3	13	6	1	5	4	13	8	8	6	14%
Fraudulent, deceptive practices
Closed as Invalid	149	110	156	138	156	122	133	132	130	172	149	162	142	85%
Sent to Registrar	18	11	33	22	37	29	14	22	19	38	28	36	26	15%
Pharmaceutical
Closed as Invalid	24	9	16	11	14	10	6	16	15	9	4	11	12	80%
Sent to Registrar	8	1	3	1	1	3	-	3	5	10	-	1	3	20%
Trademark or copyright infringement
Closed as Invalid	95	62	100	95	136	87	55	74	67	116	88	98	89	79%
Sent to Registrar	19	10	26	19	30	31	17	23	20	32	25	29	23	21%
Abuse contact / procedures information
Closed as Invalid	46	36	49	54	38	43	37	33	22	45	50	34	41	93%
Sent to Registrar	2	-	2	3	7	2	4	5	1	-	2	3	3	7%
Other
Closed as Invalid	46	31	47	52	50	32	37	48	43	49	38	49	43	86%
Sent to Registrar	10	3	12	4	4	13	1	7	9	3	8	6	7	14%