ICANN Contractual Compliance Metrics November 2021 to October 2022

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 JUL 22 AUG 22 SEP 22 OCT 22 Average
Received Abuse Complaints294278273307353251282299306355344346307
Complaint Categories
Pharming, phishing127131105153129135126172164158154155142
Malware, botnet36404449342736313539344037
Spam666853616567576476708310269
Counterfeiting53463546423438354742434342
Fraudulent, deceptive practices180168148170167138157158161205188165167
Pharmaceutical282016813101215261351415
Trademark or copyright infringement11610310711316891839498141114113112
Abuse contact / procedures information49524557345240352846533043
Other60435556434352485554444750

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 JUL 22 AUG 22 SEP 22 OCT 22 Average %
Closed Abuse Complaints276213324309367289265295279371337378309100%
Closed as Invalid23419026726630522322423922829128231025583%
Sent to Registrar4223574362664156518055685417%
By Complaint Category
Pharming, phishing
Closed as Invalid109921131291101269213712512911213011782%
Sent to Registrar1111211728292325274832332518%
Malware, botnet
Closed as Invalid3924465032272926283829393492%
Sent to Registrar23543252441538%
Spam
Closed as Invalid60525757635848546366791046391%
Sent to Registrar1110661267882669%
Counterfeiting
Closed as Invalid4331403645283228343736413686%
Sent to Registrar52731361541388614%
Fraudulent, deceptive practices
Closed as Invalid14911015613815612213313213017214916214285%
Sent to Registrar1811332237291422193828362615%
Pharmaceutical
Closed as Invalid249161114106161594111280%
Sent to Registrar813113-3510-1320%
Trademark or copyright infringement
Closed as Invalid9562100951368755746711688988979%
Sent to Registrar1910261930311723203225292321%
Abuse contact / procedures information
Closed as Invalid4636495438433733224550344193%
Sent to Registrar2-2372451-2337%
Other
Closed as Invalid4631475250323748434938494386%
Sent to Registrar103124413179386714%