ICANN Contractual Compliance Metrics December 2021 to November 2022

Registrar Obligations: Overview of Activity Across All Complaint Types

DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 JUL 22 AUG 22 SEP 22 OCT 22 NOV 22
Total Complaints Received82773419251114842776139985422248261132738
Closed Out of Scope4257811516112379164366910771162576605544
Informal Notices
Volume 1st Inquiry/Notice Sent119189142200184168200246314159133162
Volume 2nd Inquiry/Notice Sent152331433332313175552337
Volume 3rd Inquiry/Notice Sent510151391114153119
Escalated Notice1-11--1---12
Total Informal Notices140222175249230209243291404217168210
Formal Notices
Volume Breach131-22-----1
Volume Suspension11----1-----
Volume Termination--1-1-3-----
Volume Contract Non-Renewal------------
Total Formal Notices242-324----1

Registry Obligations: Overview of Activity Across All Complaint Types

DEC 21 JAN 22 FEB 22 MAR 22 APR 22 MAY 22 JUN 22 JUL 22 AUG 22 SEP 22 OCT 22 NOV 22
Total Complaints Received648213312628280609312667866112
Closed Out of Scope12739561375563545541613830
Informal Notices
Volume 1st Inquiry/Notice Sent7936642562654315472393326
Volume 2nd Inquiry/Notice Sent6478628155168225
Volume 3rd Inquiry/Notice Sent21-2212331589
Escalated Notice-111039--41-21
Total Informal Notices874218138791056116690526541
Formal Notices
Volume Breach----1-------
Volume Termination------------
Volume Contract Non-Renewal------------
Total Formal Notices----1-------

For an explanation of Informal and Formal Notices, see item 39 here.

The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.