ICANN Contractual Compliance Metrics July 2022 to June 2023

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

JUL 22 AUG 22 SEP 22 OCT 22 NOV 22 DEC 22 JAN 23 FEB 23 MAR 23 APR 23 MAY 23 JUN 23 Average
Received Abuse Complaints306355344346300372445412676571439372412
Complaint Categories
Pharming, phishing164158154155163172219194444372226177217
Malware, botnet353934403637736910084654455
Spam76708310275561431273402539491126
Counterfeiting4742434351558084112108705966
Fraudulent, deceptive practices161205188165186201269242328291277223228
Pharmaceutical261351482140557956463433
Trademark or copyright infringement98141114113123128163164204193173154147
Abuse contact / procedures information2846533043507689121106876466
Other55544447484874719168666661

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

JUL 22 AUG 22 SEP 22 OCT 22 NOV 22 DEC 22 JAN 23 FEB 23 MAR 23 APR 23 MAY 23 JUN 23 Average %
Closed Abuse Complaints279371337378276191575394673551461365404100%
Closed as Invalid22829128231021513749133558747438330933783%
Sent to Registrar5180556861548459867778566717%
By Complaint Category
Pharming, phishing
Closed as Invalid1251291121301097121914037330519014117081%
Sent to Registrar2748323335355732543645293919%
Malware, botnet
Closed as Invalid2838293934137559625649424492%
Sent to Registrar44156183423348%
Spam
Closed as Invalid6366791046127122118307217778311093%
Sent to Registrar882676111312313687%
Counterfeiting
Closed as Invalid3437364132259358766756485086%
Sent to Registrar413888109314498814%
Fraudulent, deceptive practices
Closed as Invalid1301721491621438930020925022523719418885%
Sent to Registrar1938283625253417474241333215%
Pharmaceutical
Closed as Invalid159411753647432632322288%
Sent to Registrar510-152324323312%
Trademark or copyright infringement
Closed as Invalid671168898825717712613813913912011281%
Sent to Registrar2032252922203216352935232719%
Abuse contact / procedures information
Closed as Invalid2245503434258372827866645596%
Sent to Registrar1-232421223524%
Other
Closed as Invalid4349384943109362796855595490%
Sent to Registrar938648359665610%