ICANN Contractual Compliance Metrics August 2022 to July 2023

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	AUG 22	SEP 22	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	Average
Received Abuse Complaints	355	344	346	300	372	445	412	676	571	439	372	432	422
Complaint Categories
Pharming, phishing	158	154	155	163	172	219	194	444	372	226	177	232	222
Malware, botnet	39	34	40	36	37	73	69	100	84	65	44	47	56
Spam	70	83	102	75	56	143	127	340	253	94	91	88	127
Counterfeiting	42	43	43	51	55	80	84	112	108	70	59	94	70
Fraudulent, deceptive practices	205	188	165	186	201	269	242	328	291	277	223	289	239
Pharmaceutical	13	5	14	8	21	40	55	79	56	46	34	67	37
Trademark or copyright infringement	141	114	113	123	128	163	164	204	193	173	154	161	153
Abuse contact / procedures information	46	53	30	43	50	76	89	121	106	87	64	97	72
Other	54	44	47	48	48	74	71	91	68	66	66	85	64

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	AUG 22	SEP 22	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	Average	%
Closed Abuse Complaints	371	337	378	276	191	575	394	673	551	461	365	518	424	100%
Closed as Invalid	291	282	310	215	137	491	335	587	474	383	309	446	355	84%
Sent to Registrar	80	55	68	61	54	84	59	86	77	78	56	72	69	16%
By Complaint Category
Pharming, phishing
Closed as Invalid	129	112	130	109	71	219	140	373	305	190	141	260	182	82%
Sent to Registrar	48	32	33	35	35	57	32	54	36	45	29	49	40	18%
Malware, botnet
Closed as Invalid	38	29	39	34	13	75	59	62	56	49	42	118	51	93%
Sent to Registrar	4	1	5	6	1	8	3	4	2	3	3	4	4	7%
Spam
Closed as Invalid	66	79	104	61	27	122	118	307	217	77	83	157	118	94%
Sent to Registrar	8	2	6	7	6	11	13	12	3	13	6	10	8	6%
Counterfeiting
Closed as Invalid	37	36	41	32	25	93	58	76	67	56	48	160	61	87%
Sent to Registrar	13	8	8	8	10	9	3	14	4	9	8	13	9	13%
Fraudulent, deceptive practices
Closed as Invalid	172	149	162	143	89	300	209	250	225	237	194	324	205	86%
Sent to Registrar	38	28	36	25	25	34	17	47	42	41	33	36	34	14%
Pharmaceutical
Closed as Invalid	9	4	11	7	5	36	47	43	26	32	32	137	32	91%
Sent to Registrar	10	-	1	5	2	3	2	4	3	2	3	2	3	9%
Trademark or copyright infringement
Closed as Invalid	116	88	98	82	57	177	126	138	139	139	120	219	125	82%
Sent to Registrar	32	25	29	22	20	32	16	35	29	35	23	33	28	18%
Abuse contact / procedures information
Closed as Invalid	45	50	34	34	25	83	72	82	78	66	64	176	67	97%
Sent to Registrar	-	2	3	2	4	2	1	2	2	3	5	1	2	3%
Other
Closed as Invalid	49	38	49	43	10	93	62	79	68	55	59	82	57	90%
Sent to Registrar	3	8	6	4	8	3	5	9	6	6	5	6	6	10%