ICANN Contractual Compliance Metrics October 2022 to September 2023

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	Average
Received Abuse Complaints	346	300	372	445	412	676	571	439	372	432	474	507	446
Complaint Categories
Pharming, phishing	155	163	172	219	194	444	372	226	177	232	269	269	241
Malware, botnet	40	36	37	73	69	100	84	65	44	47	50	53	58
Spam	102	75	56	143	127	340	253	94	91	88	125	98	133
Counterfeiting	43	51	55	80	84	112	108	70	59	94	72	66	75
Fraudulent, deceptive practices	165	186	201	269	242	328	291	277	223	289	330	312	259
Pharmaceutical	14	8	21	40	55	79	56	46	34	67	35	21	40
Trademark or copyright infringement	113	123	128	163	164	204	193	173	154	161	168	177	160
Abuse contact / procedures information	30	43	50	76	89	121	106	87	64	97	67	63	74
Other	47	48	48	74	71	91	68	66	66	85	73	61	67

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	OCT 22	NOV 22	DEC 22	JAN 23	FEB 23	MAR 23	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	Average	%
Closed Abuse Complaints	378	276	191	575	394	673	551	461	365	518	408	479	439	100%
Closed as Invalid	310	215	137	491	335	587	474	383	309	446	358	428	373	85%
Sent to Registrar	68	61	54	84	59	86	77	78	56	72	50	51	66	15%
By Complaint Category
Pharming, phishing
Closed as Invalid	130	109	71	219	140	373	305	190	141	260	191	233	197	83%
Sent to Registrar	33	35	35	57	32	54	36	45	29	49	30	33	39	17%
Malware, botnet
Closed as Invalid	39	34	13	75	59	62	56	49	42	118	51	47	54	93%
Sent to Registrar	5	6	1	8	3	4	2	3	3	4	3	2	4	7%
Spam
Closed as Invalid	104	61	27	122	118	307	217	77	83	157	90	103	122	94%
Sent to Registrar	6	7	6	11	13	12	3	13	6	10	7	5	8	6%
Counterfeiting
Closed as Invalid	41	32	25	93	58	76	67	56	48	160	55	60	64	89%
Sent to Registrar	8	8	10	9	3	14	4	9	8	13	8	7	8	11%
Fraudulent, deceptive practices
Closed as Invalid	162	143	89	300	209	250	225	237	194	324	243	272	221	87%
Sent to Registrar	36	25	25	34	17	47	42	41	33	36	31	31	33	13%
Pharmaceutical
Closed as Invalid	11	7	5	36	47	43	26	32	32	137	34	17	36	92%
Sent to Registrar	1	5	2	3	2	4	3	2	3	2	3	5	3	8%
Trademark or copyright infringement
Closed as Invalid	98	82	57	177	126	138	139	139	120	219	132	136	130	84%
Sent to Registrar	29	22	20	32	16	35	29	35	23	33	12	17	25	16%
Abuse contact / procedures information
Closed as Invalid	34	34	25	83	72	82	78	66	64	176	53	56	69	96%
Sent to Registrar	3	2	4	2	1	2	2	3	5	1	4	4	3	4%
Other
Closed as Invalid	49	43	10	93	62	79	68	55	59	82	62	49	59	92%
Sent to Registrar	6	4	8	3	5	9	6	6	5	6	4	3	5	8%

ICANN Contractual Compliance Metrics October 2022 to September 2023

Registrar Obligations: Abuse Complaint Type Detail

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

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