ICANN Contractual Compliance Metrics January 2023 to December 2023

Registrar Obligations: Overview of Activity Across All Complaint Types

JAN 23 FEB 23 MAR 23 APR 23 MAY 23 JUN 23 JUL 23 AUG 23 SEP 23 OCT 23 NOV 23 DEC 23
Total Complaints Received9208951,2341,2161,4051,3169391,5111,0631,7911,2111,499
Closed Out of Scope1,6076751,0819301,2896831,3369859721,6928911,051
Informal Notices
Volume 1st Inquiry/Notice Sent225153219207229153151180168195173156
Volume 2nd Inquiry/Notice Sent433651392826284243444226
Volume 3rd Inquiry/Notice Sent101418121147131814229
Escalated Notice-1--2712-21-
Total Informal Notices278204288258270190187237229255238191
Formal Notices
Volume Breach----11--31--
Volume Suspension------------
Volume Termination------1---1-
Volume Contract Non-Renewal------------
Total Formal Notices----111-311-

Registry Obligations: Overview of Activity Across All Complaint Types

JAN 23 FEB 23 MAR 23 APR 23 MAY 23 JUN 23 JUL 23 AUG 23 SEP 23 OCT 23 NOV 23 DEC 23
Total Complaints Received6169614371498556991248950103
Closed Out of Scope1065045678581478368695578
Informal Notices
Volume 1st Inquiry/Notice Sent3242788229272820211821
Volume 2nd Inquiry/Notice Sent12410-18367113131
Volume 3rd Inquiry/Notice Sent---25421-641
Escalated Notice21538--3--3-16
Total Informal Notices4647224810536383621433539
Formal Notices
Volume Breach-----1------
Volume Termination------------
Volume Contract Non-Renewal------------
Total Formal Notices-----1------

For an explanation of Informal and Formal Notices, see item 39 here.

The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.