ICANN Contractual Compliance Metrics April 2023 to March 2024

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	Average
Received Abuse Complaints	571	439	372	432	474	507	505	605	817	1081	3151	1100	838
Complaint Categories
Pharming, phishing	372	226	177	232	269	269	282	340	550	782	2508	648	555
Malware, botnet	84	65	44	47	50	53	57	145	103	80	82	209	85
Spam	253	94	91	88	125	98	93	97	362	169	420	318	184
Counterfeiting	108	70	59	94	72	66	108	230	139	97	297	278	135
Fraudulent, deceptive practices	291	277	223	289	330	312	309	431	358	350	403	496	339
Pharmaceutical	56	46	34	67	35	21	12	21	8	68	414	270	88
Trademark or copyright infringement	193	173	154	161	168	177	173	311	244	212	234	366	214
Abuse contact / procedures information	106	87	64	97	67	63	62	73	55	61	145	218	92
Other	68	66	66	85	73	61	79	103	79	122	681	401	157

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

	APR 23	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	Average	%
Closed Abuse Complaints	551	461	365	518	408	479	527	531	623	803	3,602	851	810	100%
Closed as Invalid	474	383	309	446	358	428	445	462	550	722	3,507	743	736	91%
Sent to Registrar	77	78	56	72	50	51	82	69	73	81	95	108	74	9%
By Complaint Category
Pharming, phishing
Closed as Invalid	305	190	141	260	191	233	229	265	414	445	2816	414	492	92%
Sent to Registrar	36	45	29	49	30	33	55	34	39	42	53	63	42	8%
Malware, botnet
Closed as Invalid	56	49	42	118	51	47	55	117	43	97	117	47	70	93%
Sent to Registrar	2	3	3	4	3	2	7	5	6	11	7	7	5	7%
Spam
Closed as Invalid	217	77	83	157	90	103	93	76	322	132	481	150	165	96%
Sent to Registrar	3	13	6	10	7	5	11	5	1	7	8	7	7	4%
Counterfeiting
Closed as Invalid	67	56	48	160	55	60	91	159	65	133	316	123	111	90%
Sent to Registrar	4	9	8	13	8	7	17	11	24	18	14	7	12	10%
Fraudulent, deceptive practices
Closed as Invalid	225	237	194	324	243	272	291	324	200	374	434	274	283	88%
Sent to Registrar	42	41	33	36	31	31	46	40	44	35	36	45	38	12%
Pharmaceutical
Closed as Invalid	26	32	32	137	34	17	14	9	9	24	433	131	75	94%
Sent to Registrar	3	2	3	2	3	5	5	2	2	5	12	12	5	6%
Trademark or copyright infringement
Closed as Invalid	139	139	120	219	132	136	163	224	131	223	267	130	169	85%
Sent to Registrar	29	35	23	33	12	17	30	28	40	37	24	37	29	15%
Abuse contact / procedures information
Closed as Invalid	78	66	64	176	53	56	61	60	35	46	161	55	76	95%
Sent to Registrar	2	3	5	1	4	4	4	4	3	5	4	4	4	5%
Other
Closed as Invalid	68	55	59	82	62	49	81	68	38	91	722	224	133	96%
Sent to Registrar	6	6	5	6	4	3	6	7	17	7	3	6	6	4%