ICANN Contractual Compliance Metrics May 2023 to April 2024

Top Five Registrar and Registry Complaints by Volume

Registrar	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	APR 24	% of Total Received
Received	1,405	1,316	939	1,511	1,063	1,791	1,211	1,499	1,752	3,930	2,546	1,651
Top 5 Complaint Types*
DNS Abuse and Other Types of Abuse	439	372	432	474	507	505	605	817	1,081	3,151	1,100	1,036	51%
Registrar Data Escrow	598	582	165	665	276	956	255	265	289	316	992	239	27%
Transfer	116	139	128	149	100	122	147	119	161	150	178	155	8%
Domain Renewal/Redemption	67	72	53	51	43	51	47	56	71	86	66	66	4%
Generic Registrar	47	49	63	51	25	45	57	123	55	65	74	55	3%

* Top Five Complaint Types make up at least 88% of Received Complaints

Registry	MAY 23	JUN 23	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	APR 24	% of Total Received
Received	149	85	56	99	124	89	50	103	64	40	62	69
Top 5 Complaint Types*
Registry Data Escrow	111	43	24	51	87	42	37	78	38	17	40	24	60%
Zone File Access	18	21	17	13	13	29	5	10	8	8	11	9	16%
DNS Abuse	9	2	5	7	7	3	4	5	7	3	5	24	8%
Generic Registry	8	9	6	2	5	6	1	3	6	7	3	4	6%
Code of Conduct	1	6	3	5	4	6	2	4	3	3	3	5	5%

* Top Five Complaint Types make up at least 90% of Received Complaints

Explanations of Obligations Addressed within each Complaint Type (and source of obligation):

Transfer: Registrar requirements related to the transferring of domain names from one registrar to another, and to modifying Registrant information (Transfer Policy)

Abuse: Registrar obligations to investigate and respond to abuse reports, maintain abuse reports records and provide them to ICANN, and publish abuse contacts and description of abuse procedures on the registrar's website (Registrar Accreditation Agreement (RAA) Section 3.18))

Registration Data Inaccuracy: Registrar requirements to take reasonable steps to investigate and correct claimed Whois inaccuracies (RAA Section 3.7.8) and comply with validation/verification requirements (RAA Whois Accuracy Program Specification (“WAPS”))

Domain Renewal/Redemption: Registrar requirements related to the renewal/redemption of domain names, providing notice to registrants regarding domain name expirations, and providing domain renewal information on the registrar's website and in its registration agreement (Expired Registration Recovery Policy and Expired Domain Deletion Policy)

Registrar Data Escrow: Registrar requirement to escrow generic top-level domain (gTLD) registration data on a schedule, under the terms, and in a format specified by ICANN (RAA Section 3.6)

Registry Data Escrow: Registry requirement to comply with the registry data escrow procedures (Registry Agreement (RA) Section 2.3 and Specification 2)

Zone File Access: Registry requirement to provide third-party zone file access (RA Specification 4, Section 2.1)

Abuse Contact Data: Registry requirement to publish on its website abuse contact details, including a valid email, mailing address, and primary contact for handling inquiries related to malicious conduct in the top-level domain (TLD) (RA Specification 6, Section 4.1)

Generic Registry: Any registry requirement in the relevant RA or Consensus Policy with no dedicated complaint form. A requirement will not have a dedicated complaint form if, historically, the number of complaints received pertaining to the requirement has been very low (sometimes non-existent).

Code of Conduct: Registry requirement to abide by the Code of Conduct established in their RA which includes conducting internal reviews at least once per calendar year to ensure compliance with the Code of Conduct (Specification 9).

Reserved Names: Registry requirements to exclude certain domain names from registration in generic top-level domains (Base RA Specification 5 and provisions related to names reservation for gTLDs not in the Base RA).