ICANN Contractual Compliance Metrics July 2023 to June 2024

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

JUL 23 AUG 23 SEP 23 OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 Average
Received Abuse Complaints4324745075056058171081315111001036470376880
Complaint Categories
Counterfeiting947266108230139972972785274741166
Fraudulent, deceptive practices289330312309431358350403496784230165371
Pharmaceutical6735211221868414270110254992
Trademark or copyright infringement161168177173311244212234366657167119249
Abuse contact / procedures information976763627355611452181660084
Other85736179103791226814015577552197

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

JUL 23 AUG 23 SEP 23 OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 Average %
Closed Abuse Complaints5184084795275316238033,6028511,188332442859100%
Closed as Invalid4463584284454625507223,5077431,07526738078291%
Sent to Registrar72505182697381951081136562779%
By Complaint Category
Counterfeiting
Closed as Invalid16055609115965133316123661243615793%
Sent to Registrar13871711241814711910127%
Fraudulent, deceptive practices
Closed as Invalid32424327229132420037443427484016317532690%
Sent to Registrar3631314640443536454933303810%
Pharmaceutical
Closed as Invalid13734171499244331312358449194%
Sent to Registrar2355225121281966%
Trademark or copyright infringement
Closed as Invalid2191321361632241312232671307597912721687%
Sent to Registrar3312173028403724374729323113%
Abuse contact / procedures information
Closed as Invalid17653566160354616155333008697%
Sent to Registrar14444354431033%
Other
Closed as Invalid82624981683891722224701436218596%
Sent to Registrar64367177361371074%
Back to Compliance Dashboard Reports