ICANN Contractual Compliance Metrics July 2023 to June 2024

Top Five Registrar and Registry Complaints by Volume

Registrar	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	APR 24	MAY 24	JUN 24	% of Total Received
Received	939	1,511	1,063	1,791	1,211	1,499	1,752	3,930	2,546	1,651	1,530	1,125
Top 5 Complaint Types*
DNS Abuse and Other Types of Abuse	432	474	507	505	605	817	1,081	3,151	1,100	1,036	470	376	51%
Registrar Data Escrow	165	665	276	956	255	265	289	316	992	239	697	392	27%
Transfer	128	149	100	122	147	119	161	150	178	155	147	143	8%
Generic Registrar	63	51	25	45	57	123	55	65	74	55	58	58	4%
Domain Renewal/Redemption	53	51	43	51	47	56	71	86	66	66	58	61	3%

* Top Five Complaint Types make up at least 88% of Received Complaints

Registry	JUL 23	AUG 23	SEP 23	OCT 23	NOV 23	DEC 23	JAN 24	FEB 24	MAR 24	APR 24	MAY 24	JUN 24	% of Total Received
Received	56	99	124	89	50	103	64	40	62	69	46	37
Top 5 Complaint Types*
Registry Data Escrow	24	51	87	42	37	78	38	17	40	24	5	9	54%
Zone File Access	17	13	13	29	5	10	8	8	11	9	2	-	15%
DNS Abuse	5	7	7	3	4	5	7	3	5	24	28	18	14%
Generic Registry	6	2	5	6	1	3	6	7	3	4	4	3	6%
Code of Conduct	3	5	4	6	2	4	3	3	3	5	4	2	5%

* Top Five Complaint Types make up at least 90% of Received Complaints

Explanations of Obligations Addressed within each Complaint Type (and source of obligation):

Transfer: Registrar requirements related to the transferring of domain names from one registrar to another, and to modifying Registrant information (Transfer Policy)

Abuse: Registrar obligations to investigate and respond to abuse reports, maintain abuse reports records and provide them to ICANN, and publish abuse contacts and description of abuse procedures on the registrar's website (Registrar Accreditation Agreement (RAA) Section 3.18))

Registration Data Inaccuracy: Registrar requirements to take reasonable steps to investigate and correct claimed Whois inaccuracies (RAA Section 3.7.8) and comply with validation/verification requirements (RAA Whois Accuracy Program Specification (“WAPS”))

Domain Renewal/Redemption: Registrar requirements related to the renewal/redemption of domain names, providing notice to registrants regarding domain name expirations, and providing domain renewal information on the registrar's website and in its registration agreement (Expired Registration Recovery Policy and Expired Domain Deletion Policy)

Registrar Data Escrow: Registrar requirement to escrow generic top-level domain (gTLD) registration data on a schedule, under the terms, and in a format specified by ICANN (RAA Section 3.6)

Registry Data Escrow: Registry requirement to comply with the registry data escrow procedures (Registry Agreement (RA) Section 2.3 and Specification 2)

Zone File Access: Registry requirement to provide third-party zone file access (RA Specification 4, Section 2.1)

Abuse Contact Data: Registry requirement to publish on its website abuse contact details, including a valid email, mailing address, and primary contact for handling inquiries related to malicious conduct in the top-level domain (TLD) (RA Specification 6, Section 4.1)

Generic Registry: Any registry requirement in the relevant RA or Consensus Policy with no dedicated complaint form. A requirement will not have a dedicated complaint form if, historically, the number of complaints received pertaining to the requirement has been very low (sometimes non-existent).

Code of Conduct: Registry requirement to abide by the Code of Conduct established in their RA which includes conducting internal reviews at least once per calendar year to ensure compliance with the Code of Conduct (Specification 9).

Reserved Names: Registry requirements to exclude certain domain names from registration in generic top-level domains (Base RA Specification 5 and provisions related to names reservation for gTLDs not in the Base RA).