ICANN Contractual Compliance Metrics August 2023 to July 2024

Registrar Obligations: Overview of Activity Across All Complaint Types

AUG 23 SEP 23 OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24
Total Complaints Received1,5111,0631,7911,2111,4991,7523,9302,5461,6511,5301,1251,041
Closed Out of Scope9859721,6928911,0511,3384,0711,9931,6591,2001,097863
Informal Notices
Volume 1st Inquiry/Notice Sent180168195173156183306218200115123148
Volume 2nd Inquiry/Notice Sent424344422634588551292527
Volume 3rd Inquiry/Notice Sent13181422918125611121017
Escalated Notice2-21--243212
Total Informal Notices237229255238191235378363265158159194
Formal Notices
Volume Breach-31----1----
Volume Suspension------------
Volume Termination---1--------
Volume Contract Non-Renewal------------
Total Formal Notices-311---1----

Registry Obligations: Overview of Activity Across All Complaint Types

AUG 23 SEP 23 OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24
Total Complaints Received99124895010364406269463767
Closed Out of Scope836869557849304052419852
Informal Notices
Volume 1st Inquiry/Notice Sent28202118212681621354
Volume 2nd Inquiry/Notice Sent711313181557-3
Volume 3rd Inquiry/Notice Sent1-64122--3--
Escalated Notice--3-16642325232
Total Informal Notices36214335394215232938289
Formal Notices
Volume Breach-----------2
Volume Termination------------
Volume Contract Non-Renewal------------
Total Formal Notices-----------2

For an explanation of Informal and Formal Notices, see item 39 here.

The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.