ICANN Contractual Compliance Metrics October 2023 to September 2024

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 Average
Received Abuse Complaints5056058171081315111001036470376429480354867
Complaint Categories
Counterfeiting108230139972972785274741776843163
Fraudulent, deceptive practices309431358350403496784230165200224170343
Pharmaceutical1221868414270110254945923696
Trademark or copyright infringement173311244212234366657167119154132119241
Abuse contact / procedures information627355611452181660000065
Other791037912268140155775525211764199

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

OCT 23 NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 Average %
Closed Abuse Complaints5275316238033,6028511,188332442452448498858100%
Closed as Invalid4454625507223,5077431,07526738040239843578291%
Sent to Registrar82697381951081136562505063769%
By Complaint Category
Counterfeiting
Closed as Invalid9115965133316123661243641407614792%
Sent to Registrar17112418147119105812128%
Fraudulent, deceptive practices
Closed as Invalid29132420037443427484016317518615521930389%
Sent to Registrar4640443536454933301923283611%
Pharmaceutical
Closed as Invalid1499244331312358443183398893%
Sent to Registrar52251212819451677%
Trademark or copyright infringement
Closed as Invalid163224131223267130759791271299714720687%
Sent to Registrar3028403724374729321918143013%
Abuse contact / procedures information
Closed as Invalid6160354616155333001006397%
Sent to Registrar44354431001023%
Other
Closed as Invalid81683891722224701436257857218796%
Sent to Registrar671773613710561084%