ICANN Contractual Compliance Metrics November 2023 to October 2024

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 Average
Received Abuse Complaints6058171081315111001036470376429480354457863
Complaint Categories
Counterfeiting23013997297278527474177684359159
Fraudulent, deceptive practices431358350403496784230165200224170234337
Pharmaceutical2186841427011025494592363998
Trademark or copyright infringement311244212234366657167119154132119148239
Abuse contact / procedures information73556114521816600000060
Other103791226814015577552521176479199

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

NOV 23 DEC 23 JAN 24 FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 Average %
Closed Abuse Complaints5316238033,6028511,188332442452448498433850100%
Closed as Invalid4625507223,5077431,07526738040239843538477791%
Sent to Registrar69738195108113656250506349739%
By Complaint Category
Counterfeiting
Closed as Invalid1596513331612366124364140765314492%
Sent to Registrar1124181471191058129128%
Fraudulent, deceptive practices
Closed as Invalid32420037443427484016317518615521919029590%
Sent to Registrar4044353645493330192328243410%
Pharmaceutical
Closed as Invalid9924433131235844318339278993%
Sent to Registrar22512128194516677%
Trademark or copyright infringement
Closed as Invalid224131223267130759791271299714713920488%
Sent to Registrar2840372437472932191814192912%
Abuse contact / procedures information
Closed as Invalid603546161553330010005897%
Sent to Registrar43544310010023%
Other
Closed as Invalid68389172222470143625785726118596%
Sent to Registrar717736137105610584%