ICANN Contractual Compliance Metrics November 2023 to October 2024
Registrar Obligations: Overview of Activity Across All Complaint Types
| NOV 23 | DEC 23 | JAN 24 | FEB 24 | MAR 24 | APR 24 | MAY 24 | JUN 24 | JUL 24 | AUG 24 | SEP 24 | OCT 24 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 1,211 | 1,499 | 1,752 | 3,930 | 2,546 | 1,651 | 1,530 | 1,125 | 1,041 | 1,076 | 2,197 | 1,081 |
| Closed Out of Scope | 891 | 1,051 | 1,338 | 4,071 | 1,993 | 1,659 | 1,200 | 1,097 | 863 | 949 | 2,173 | 918 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 173 | 156 | 183 | 306 | 218 | 200 | 115 | 123 | 148 | 144 | 130 | 143 |
| Volume 2nd Inquiry/Notice Sent | 42 | 26 | 34 | 58 | 85 | 51 | 29 | 25 | 27 | 32 | 28 | 37 |
| Volume 3rd Inquiry/Notice Sent | 22 | 9 | 18 | 12 | 56 | 11 | 12 | 10 | 17 | 7 | 7 | 6 |
| Escalated Notice | 1 | - | - | 2 | 4 | 3 | 2 | 1 | 2 | 1 | 3 | 31 |
| Total Informal Notices | 238 | 191 | 235 | 378 | 363 | 265 | 158 | 159 | 194 | 184 | 168 | 217 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | 1 | - | - | - | - | - | 7 | - |
| Volume Suspension | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | 1 | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | 1 | - | - | - | 1 | - | - | - | - | - | 7 | - |
Registry Obligations: Overview of Activity Across All Complaint Types
| NOV 23 | DEC 23 | JAN 24 | FEB 24 | MAR 24 | APR 24 | MAY 24 | JUN 24 | JUL 24 | AUG 24 | SEP 24 | OCT 24 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 50 | 103 | 64 | 40 | 62 | 69 | 46 | 37 | 67 | 82 | 70 | 112 |
| Closed Out of Scope | 55 | 78 | 49 | 30 | 40 | 52 | 41 | 98 | 52 | 75 | 50 | 83 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 18 | 21 | 26 | 8 | 16 | 21 | 3 | 5 | 4 | 28 | 22 | 28 |
| Volume 2nd Inquiry/Notice Sent | 13 | 1 | 8 | 1 | 5 | 5 | 7 | - | 3 | 14 | 7 | 4 |
| Volume 3rd Inquiry/Notice Sent | 4 | 1 | 2 | 2 | - | - | 3 | - | - | 4 | 5 | 4 |
| Escalated Notice | - | 16 | 6 | 4 | 2 | 3 | 25 | 23 | 2 | 1 | 2 | - |
| Total Informal Notices | 35 | 39 | 42 | 15 | 23 | 29 | 38 | 28 | 9 | 47 | 36 | 36 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | - | - | - | - | 2 | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | - | - | - | - | - | 2 | - | - | - |
For an explanation of Informal and Formal Notices, see item 39 here.
The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.