ICANN Contractual Compliance Metrics February 2024 to January 2025

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 Average
Received Abuse Complaints315111001036470376429480354457495452492774
Complaint Categories
Counterfeiting297278527474177684359766145135
Fraudulent, deceptive practices403496784230165200224170234225207215296
Pharmaceutical414270110254945923639837356108
Trademark or copyright infringement234366657167119154132119148153131136210
Abuse contact / procedures information14521816600000000044
Other68140155775525211764791077984196

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 Average %
Closed Abuse Complaints3,6028511,188332442452448498433543245501795100%
Closed as Invalid3,5077431,07526738040239843538449320142872691%
Sent to Registrar95108113656250506349504473699%
By Complaint Category
Counterfeiting
Closed as Invalid31612366124364140765376275812894%
Sent to Registrar147119105812937686%
Fraudulent, deceptive practices
Closed as Invalid4342748401631751861552191902459319226490%
Sent to Registrar3645493330192328241713292910%
Pharmaceutical
Closed as Invalid433131235844318339273641449691%
Sent to Registrar121281945166817699%
Trademark or copyright infringement
Closed as Invalid26713075979127129971471391525711418388%
Sent to Registrar243747293219181419189232412%
Abuse contact / procedures information
Closed as Invalid161553330010001004698%
Sent to Registrar44310010000012%
Other
Closed as Invalid72222470143625785726182368318696%
Sent to Registrar361371056105514784%