ICANN Contractual Compliance Metrics February 2024 to January 2025

Registrar Obligations: Overview of Activity Across All Complaint Types

FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25
Total Complaints Received3,9302,5461,6511,5301,1251,0411,0762,1971,0819298651,050
Closed Out of Scope4,0711,9931,6591,2001,0978639492,173918748512761
Informal Notices
Volume 1st Inquiry/Notice Sent30621820011512314814413014311098193
Volume 2nd Inquiry/Notice Sent588551292527322837161522
Volume 3rd Inquiry/Notice Sent125611121017776423
Escalated Notice24321213315211
Total Informal Notices378363265158159194184168217135117229
Formal Notices
Volume Breach-1-----7--34
Volume Suspension------------
Volume Termination-----------1
Volume Contract Non-Renewal------------
Total Formal Notices-1-----7--35

Registry Obligations: Overview of Activity Across All Complaint Types

FEB 24 MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25
Total Complaints Received40626946376782701121024474
Closed Out of Scope304052419852755083993370
Informal Notices
Volume 1st Inquiry/Notice Sent8162135428222814525
Volume 2nd Inquiry/Notice Sent1557-314745-1
Volume 3rd Inquiry/Notice Sent2--3--4541-1
Escalated Notice4232523212-1-3
Total Informal Notices1523293828947363621530
Formal Notices
Volume Breach-----2------
Volume Termination------------
Volume Contract Non-Renewal------------
Total Formal Notices-----2------

For an explanation of Informal and Formal Notices, see item 39 here.

The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.