ICANN Contractual Compliance Metrics March 2024 to February 2025

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 Average
Received Abuse Complaints11001036470376429480354457495452492552558
Complaint Categories
Counterfeiting27852747417768435976614565116
Fraudulent, deceptive practices496784230165200224170234225207215233282
Pharmaceutical2701102549459236398373565278
Trademark or copyright infringement366657167119154132119148153131136146202
Abuse contact / procedures information218166000000000032
Other40155775525211764791077984103148

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

MAR 24 APR 24 MAY 24 JUN 24 JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 Average %
Closed Abuse Complaints8511,188332442452448498433543245501526538100%
Closed as Invalid7431,07526738040239843538449320142847847488%
Sent to Registrar108113656250506349504473486512%
By Complaint Category
Counterfeiting
Closed as Invalid1236612436414076537627583710493%
Sent to Registrar71191058129376487%
Fraudulent, deceptive practices
Closed as Invalid2748401631751861552191902459319218124390%
Sent to Registrar4549333019232824171329162710%
Pharmaceutical
Closed as Invalid13123584431833927364144466488%
Sent to Registrar1281945166817613912%
Trademark or copyright infringement
Closed as Invalid13075979127129971471391525711412217188%
Sent to Registrar374729321918141918923152312%
Abuse contact / procedures information
Closed as Invalid5533300100010013397%
Sent to Registrar43100100000013%
Other
Closed as Invalid2247014362578572618236837813294%
Sent to Registrar613710561055147686%