ICANN Contractual Compliance Metrics April 2024 to March 2025
Registrar Obligations: Overview of Activity Across All Complaint Types
| APR 24 | MAY 24 | JUN 24 | JUL 24 | AUG 24 | SEP 24 | OCT 24 | NOV 24 | DEC 24 | JAN 25 | FEB 25 | MAR 25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 1,651 | 1,530 | 1,125 | 1,041 | 1,076 | 2,197 | 1,081 | 929 | 865 | 1,050 | 1,038 | 1,070 |
| Closed Out of Scope | 1,659 | 1,200 | 1,097 | 863 | 949 | 2,173 | 918 | 748 | 512 | 761 | 824 | 852 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 200 | 115 | 123 | 148 | 144 | 130 | 143 | 110 | 98 | 193 | 233 | 156 |
| Volume 2nd Inquiry/Notice Sent | 51 | 29 | 25 | 27 | 32 | 28 | 37 | 16 | 15 | 22 | 34 | 23 |
| Volume 3rd Inquiry/Notice Sent | 11 | 12 | 10 | 17 | 7 | 7 | 6 | 4 | 2 | 3 | 4 | 12 |
| Escalated Notice | 3 | 2 | 1 | 2 | 1 | 3 | 31 | 5 | 2 | 11 | 8 | 4 |
| Total Informal Notices | 265 | 158 | 159 | 194 | 184 | 168 | 217 | 135 | 117 | 229 | 279 | 195 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | - | 7 | - | - | 3 | 4 | 1 | - |
| Volume Suspension | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | 1 | - | 4 |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | - | - | 7 | - | - | 3 | 5 | 1 | 4 |
Registry Obligations: Overview of Activity Across All Complaint Types
| APR 24 | MAY 24 | JUN 24 | JUL 24 | AUG 24 | SEP 24 | OCT 24 | NOV 24 | DEC 24 | JAN 25 | FEB 25 | MAR 25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 69 | 46 | 37 | 67 | 82 | 70 | 112 | 102 | 44 | 74 | 459 | 87 |
| Closed Out of Scope | 52 | 41 | 98 | 52 | 75 | 50 | 83 | 99 | 33 | 70 | 147 | 383 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 21 | 3 | 5 | 4 | 28 | 22 | 28 | 14 | 5 | 25 | 9 | 4 |
| Volume 2nd Inquiry/Notice Sent | 5 | 7 | - | 3 | 14 | 7 | 4 | 5 | - | 1 | 15 | - |
| Volume 3rd Inquiry/Notice Sent | - | 3 | - | - | 4 | 5 | 4 | 1 | - | 1 | 9 | - |
| Escalated Notice | 3 | 25 | 23 | 2 | 1 | 2 | - | 1 | - | 3 | 1 | - |
| Total Informal Notices | 29 | 38 | 28 | 9 | 47 | 36 | 36 | 21 | 5 | 30 | 34 | 4 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | 2 | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | 2 | - | - | - | - | - | - | - | - |
For an explanation of Informal and Formal Notices, see item 39 here.
The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.