ICANN Contractual Compliance Metrics July 2024 to June 2025

Registrar Obligations: Abuse Complaint Type Detail

The chart below provides details concerning the complaints submitted to ICANN Contractual Compliance under Section 3.18 of the Registrar Accreditation Agreement. This chart includes the number of complaints received and the type of abusive activity allegedly associated with the domain name(s) subject to the complaint (the “Complaint Categories”). The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint that involves a domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content).

JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 MAR 25 APR 25 MAY 25 JUN 25 Average
Received Abuse Complaints4294803544574954524925524865366001068533
Complaint Categories
Counterfeiting77684359766145653876785662
Fraudulent, deceptive practices200224170234225207215233222254246243223
Pharmaceutical45923639837356522533322349
Trademark or copyright infringement154132119148153131136146111177209180150
Abuse contact / procedures information0000000000000
Other5211764791077984103749810011189

Registrar Abuse Complaint Type Detail for Invalid/Out-of-scope Closed Complaints vs. Complaints sent to Registrars

The chart below provides details concerning invalid complaints received and closed under Section 3.18 of the Registrar Accreditation Agreement during the reporting period, as well as those closed after obtaining evidence of compliance from the relevant registrar. The chart breaks down these closed complaints by complaint category. The complaint categories are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one complaint category (e.g., one abuse complaint involving one domain name that is allegedly used for phishing and to support a botnet infrastructure may result in two complaint categories). Therefore, the sum of all selected complaint categories will not necessarily equal the total number of abuse complaints received within the month. Where the alleged abusive activity does not correspond to any of the specific complaint categories in the chart, the complainant may select the option “Other” (e.g., complaints involving alleged illegal or offensive website content). ICANN Contractual Compliance does not review the validity of the reported activity (e.g., whether the domain name is, in fact, being used to conduct the reported activity botnet, phishing, etc.). Rather, ICANN Contractual Compliance validates whether the complaint itself falls within ICANN’s contractual scope to address and if so, whether the registrar complied with its obligations under 3.18 of the RAA.

JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 MAR 25 APR 25 MAY 25 JUN 25 Average %
Closed Abuse Complaints452448498433543245501526551552581688502100%
Closed as Invalid40239843538449320142847849851854564945290%
Sent to Registrar5050634950447348533436394910%
By Complaint Category
Counterfeiting
Closed as Invalid4140765376275837526763585492%
Sent to Registrar581293764503358%
Fraudulent, deceptive practices
Closed as Invalid1861552191902459319218120024723319319591%
Sent to Registrar192328241713291618121217199%
Pharmaceutical
Closed as Invalid3183392736414446283730193881%
Sent to Registrar4516681761314647919%
Trademark or copyright infringement
Closed as Invalid129971471391525711412213014515215112890%
Sent to Registrar191814191892315971071410%
Abuse contact / procedures information
Closed as Invalid10001001000000%
Sent to Registrar01000000000000%
Other
Closed as Invalid5785726182368378729489797491%
Sent to Registrar5610551476847779%