ICANN Contractual Compliance Metrics July 2024 to June 2025

Registrar Obligations: Overview of Activity Across All Complaint Types

JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 MAR 25 APR 25 MAY 25 JUN 25
Total Complaints Received1,0411,0762,1971,0819298651,0501,0381,0701,6251,0301,500
Closed Out of Scope8639492,1739187485127618248521,508917996
Informal Notices
Volume 1st Inquiry/Notice Sent148144130143110981932331561219499
Volume 2nd Inquiry/Notice Sent273228371615223423151717
Volume 3rd Inquiry/Notice Sent17776423412526
Escalated Notice21331521184799
Total Informal Notices194184168217135117229279195148122131
Formal Notices
Volume Breach--7--341--1-
Volume Suspension------------
Volume Termination------1-4-2-
Volume Contract Non-Renewal------------
Total Formal Notices--7--3514-3-

Registry Obligations: Overview of Activity Across All Complaint Types

JUL 24 AUG 24 SEP 24 OCT 24 NOV 24 DEC 24 JAN 25 FEB 25 MAR 25 APR 25 MAY 25 JUN 25
Total Complaints Received678270112102447445987121123146
Closed Out of Scope527550839933701473836116984
Informal Notices
Volume 1st Inquiry/Notice Sent42822281452594399448
Volume 2nd Inquiry/Notice Sent314745-115-1252
Volume 3rd Inquiry/Notice Sent-4541-19-23-
Escalated Notice212-1-31--51
Total Informal Notices9473636215303445322451
Formal Notices
Volume Breach2-----------
Volume Termination------------
Volume Contract Non-Renewal------------
Total Formal Notices2-----------

For an explanation of Informal and Formal Notices, see item 39 here.

The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.