ICANN Contractual Compliance Metrics October 2024 to September 2025
Registrar Obligations: Overview of Activity Across All Complaint Types
| OCT 24 | NOV 24 | DEC 24 | JAN 25 | FEB 25 | MAR 25 | APR 25 | MAY 25 | JUN 25 | JUL 25 | AUG 25 | SEP 25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 1,081 | 929 | 865 | 1,050 | 1,038 | 1,070 | 1,625 | 1,030 | 1,500 | 1,437 | 1,653 | 1,737 |
| Closed Out of Scope | 918 | 748 | 512 | 761 | 824 | 852 | 1,508 | 917 | 996 | 1,158 | 1,021 | 1,910 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 143 | 110 | 98 | 193 | 233 | 156 | 121 | 94 | 99 | 104 | 325 | 304 |
| Volume 2nd Inquiry/Notice Sent | 37 | 16 | 15 | 22 | 34 | 23 | 15 | 17 | 17 | 22 | 17 | 44 |
| Volume 3rd Inquiry/Notice Sent | 6 | 4 | 2 | 3 | 4 | 12 | 5 | 2 | 6 | 7 | 7 | 2 |
| Escalated Notice | 31 | 5 | 2 | 11 | 8 | 4 | 7 | 9 | 9 | 9 | 7 | 4 |
| Total Informal Notices | 217 | 135 | 117 | 229 | 279 | 195 | 148 | 122 | 131 | 142 | 356 | 354 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | 3 | 4 | 1 | - | - | 1 | - | 1 | - | 2 |
| Volume Suspension | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | 1 | - | 4 | - | 2 | - | - | - | 1 |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | 3 | 5 | 1 | 4 | - | 3 | - | 1 | - | 3 |
Registry Obligations: Overview of Activity Across All Complaint Types
| OCT 24 | NOV 24 | DEC 24 | JAN 25 | FEB 25 | MAR 25 | APR 25 | MAY 25 | JUN 25 | JUL 25 | AUG 25 | SEP 25 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 112 | 102 | 44 | 74 | 459 | 87 | 121 | 123 | 146 | 113 | 103 | 84 |
| Closed Out of Scope | 83 | 99 | 33 | 70 | 147 | 383 | 61 | 169 | 84 | 139 | 58 | 86 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 28 | 14 | 5 | 25 | 9 | 4 | 39 | 9 | 448 | 50 | 16 | 15 |
| Volume 2nd Inquiry/Notice Sent | 4 | 5 | - | 1 | 15 | - | 12 | 5 | 2 | 10 | - | 4 |
| Volume 3rd Inquiry/Notice Sent | 4 | 1 | - | 1 | 9 | - | 2 | 3 | - | - | 2 | 1 |
| Escalated Notice | - | 1 | - | 3 | 1 | - | - | 5 | 1 | - | - | 10 |
| Total Informal Notices | 36 | 21 | 5 | 30 | 34 | 4 | 53 | 22 | 451 | 60 | 18 | 30 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | - | - | - | - | - | - | - | - | - |
For an explanation of Informal and Formal Notices, see item 39 here.
The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.