ICANN Contractual Compliance Metrics April 2025 to March 2026
Registrar Obligations: Overview of Activity Across All Complaint Types
| APR 25 | MAY 25 | JUN 25 | JUL 25 | AUG 25 | SEP 25 | OCT 25 | NOV 25 | DEC 25 | JAN 26 | FEB 26 | MAR 26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 1,625 | 1,030 | 1,500 | 1,437 | 1,653 | 1,737 | 2,023 | 1,672 | 2,049 | 1,446 | 1,540 | 2,268 |
| Closed Out of Scope | 1,508 | 917 | 996 | 1,158 | 1,021 | 1,910 | 1,364 | 751 | 871 | 1,047 | 1,183 | 1,566 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 121 | 94 | 99 | 104 | 325 | 304 | 170 | 88 | 130 | 214 | 186 | 141 |
| Volume 2nd Inquiry/Notice Sent | 15 | 17 | 17 | 22 | 17 | 44 | 16 | 10 | 12 | 18 | 20 | 23 |
| Volume 3rd Inquiry/Notice Sent | 5 | 2 | 6 | 7 | 7 | 2 | 9 | 5 | 3 | 5 | 5 | 8 |
| Escalated Notice | 7 | 9 | 9 | 9 | 7 | 4 | 7 | 6 | 3 | 7 | 8 | 6 |
| Total Informal Notices | 148 | 122 | 131 | 142 | 356 | 354 | 202 | 109 | 148 | 244 | 219 | 178 |
| Formal Notices | ||||||||||||
| Volume Breach | - | 1 | - | 1 | - | 2 | - | - | 1 | 1 | 7 | 5 |
| Volume Suspension | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | 2 | - | - | - | 1 | - | - | - | 2 | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | 3 | - | 1 | - | 3 | - | - | 1 | 3 | 7 | 5 |
Registry Obligations: Overview of Activity Across All Complaint Types
| APR 25 | MAY 25 | JUN 25 | JUL 25 | AUG 25 | SEP 25 | OCT 25 | NOV 25 | DEC 25 | JAN 26 | FEB 26 | MAR 26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 121 | 123 | 146 | 113 | 103 | 84 | 60 | 72 | 91 | 114 | 70 | 679 |
| Closed Out of Scope | 61 | 169 | 84 | 139 | 58 | 86 | 61 | 57 | 58 | 137 | 45 | 652 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 39 | 9 | 448 | 50 | 16 | 15 | 7 | 62 | 6 | 2 | 14 | 32 |
| Volume 2nd Inquiry/Notice Sent | 12 | 5 | 2 | 10 | - | 4 | 3 | 10 | 11 | 1 | 2 | 6 |
| Volume 3rd Inquiry/Notice Sent | 2 | 3 | - | - | 2 | 1 | 1 | 8 | 1 | 6 | 1 | 1 |
| Escalated Notice | - | 5 | 1 | - | - | 10 | - | - | 1 | - | - | 10 |
| Total Informal Notices | 53 | 22 | 451 | 60 | 18 | 30 | 11 | 80 | 19 | 9 | 17 | 49 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | - | - | - | - | - | - | - | - | - |
For an explanation of Informal and Formal Notices, see item 39 here.
The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.