ICANN Contractual Compliance Metrics June 2025 to May 2026
Registrar Obligations: Overview of Activity Across All Complaint Types
| JUN 25 | JUL 25 | AUG 25 | SEP 25 | OCT 25 | NOV 25 | DEC 25 | JAN 26 | FEB 26 | MAR 26 | APR 26 | MAY 26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 1,500 | 1,437 | 1,653 | 1,737 | 2,023 | 1,672 | 2,049 | 1,446 | 1,540 | 2,268 | 4,942 | 1,545 |
| Closed Out of Scope | 996 | 1,158 | 1,021 | 1,910 | 1,364 | 751 | 871 | 1,047 | 1,183 | 1,566 | 971 | 6,421 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 99 | 104 | 325 | 304 | 170 | 88 | 130 | 214 | 186 | 141 | 142 | 101 |
| Volume 2nd Inquiry/Notice Sent | 17 | 22 | 17 | 44 | 16 | 10 | 12 | 18 | 20 | 23 | 15 | 25 |
| Volume 3rd Inquiry/Notice Sent | 6 | 7 | 7 | 2 | 9 | 5 | 3 | 5 | 5 | 8 | - | 1 |
| Escalated Notice | 9 | 9 | 7 | 4 | 7 | 6 | 3 | 7 | 8 | 6 | 13 | 6 |
| Total Informal Notices | 131 | 142 | 356 | 354 | 202 | 109 | 148 | 244 | 219 | 178 | 170 | 133 |
| Formal Notices | ||||||||||||
| Volume Breach | - | 1 | - | 2 | - | - | 1 | 1 | 7 | 5 | - | 4 |
| Volume Suspension | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | 1 | - | - | - | 2 | - | - | 11 | 4 |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | 1 | - | 3 | - | - | 1 | 3 | 7 | 5 | 11 | 8 |
Registry Obligations: Overview of Activity Across All Complaint Types
| JUN 25 | JUL 25 | AUG 25 | SEP 25 | OCT 25 | NOV 25 | DEC 25 | JAN 26 | FEB 26 | MAR 26 | APR 26 | MAY 26 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Received | 146 | 113 | 103 | 84 | 60 | 72 | 91 | 114 | 70 | 679 | 1,391 | 103 |
| Closed Out of Scope | 84 | 139 | 58 | 86 | 61 | 57 | 58 | 137 | 45 | 652 | 1,360 | 150 |
| Informal Notices | ||||||||||||
| Volume 1st Inquiry/Notice Sent | 448 | 50 | 16 | 15 | 7 | 62 | 6 | 2 | 14 | 32 | 14 | 9 |
| Volume 2nd Inquiry/Notice Sent | 2 | 10 | - | 4 | 3 | 10 | 11 | 1 | 2 | 6 | 3 | 4 |
| Volume 3rd Inquiry/Notice Sent | - | - | 2 | 1 | 1 | 8 | 1 | 6 | 1 | 1 | - | 1 |
| Escalated Notice | 1 | - | - | 10 | - | - | 1 | - | - | 10 | 1 | 12 |
| Total Informal Notices | 451 | 60 | 18 | 30 | 11 | 80 | 19 | 9 | 17 | 49 | 18 | 26 |
| Formal Notices | ||||||||||||
| Volume Breach | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Termination | - | - | - | - | - | - | - | - | - | - | - | - |
| Volume Contract Non-Renewal | - | - | - | - | - | - | - | - | - | - | - | - |
| Total Formal Notices | - | - | - | - | - | - | - | - | - | - | - | - |
For an explanation of Informal and Formal Notices, see item 39 here.
The Compliance Process Volume - The Compliance Process Volume - This is based on the Informal (1-2-3 Notifications) and the Formal (Breach, Suspension (Registrars only), Non-Renewal or Termination) processes. The volume is the number of complaints in each cycle. Please note, complaints closed in a reporting period can exceed complaints received, such as following a surge of complaints received in one month and closed in a later month.